Key facts:
Support from Cymbi-O - Buy.O Group since: 2009
Projects we have conducted with this client:
- Help Aeroports de Lyon develop their partner relationships in order to improve passenger satisfaction and their own management process (EFQM)
Turnover: €130 million (2008)
Net profit: €40.2 million
Staff: 460
Business activity:
With its Air France hub, conventional and low-cost scheduled flights, charter flights, cargo transport and business aviation, Aéroports de Lyon covers all market segments across its two airport platforms.
• 62% international traffic
• 52 businesses
• 50 airlines
• 7,924,000 passengers
• Up to 31,000 passengers
• Air cargo: 138,000 tons
• 7,200 business aviation movements
• 80 scheduled routes
"Developing Aéroports de Lyon’s relationships with its B2B ecosystem is an interesting challenge. More than 10 different categories of key players are involved in passenger satisfaction and quality management, from airport companies to car rental companies, retailers, checkpoints, etc. Joint projects such as airport helpers, service level agreements, quality committees, etc. are strategic tools for strengthening relationships in this ecosystem and reaching their target of being one of the top ten European airports in customer satisfaction." - Catherine Livernet