Key facts:
Buy.O support since: 2007
Projects we have conducted with this client: deployment of a Group spend analysis solution following the creation of a new shared services center; skills development for the team of key account managers; maturity assessment of one division of the internal supply chain and recommendations for improvement; several benchmarks.
Turnover: €13 billion (2010)
External spend: €6 billion
Staff: 68,000
Operations in 50 countries
Business activity: leading defense contractor and a major player in civil and commercial markets around the world providing advanced solutions for 4 main market segments: Defense, Security, Aerospace and Transportation.
“The spend management project was a long journey with severe business challenges. We had to be ready for the launch of the shared services center (SCC) with 2 key objectives:
-Support the new unit’s operations (reporting, invoicing, etc.)
-Provide relevant data to SCC to achieve the expected benefits brought about by pooling expenses and at the same time meet internal clients’ requirements.
A key success factor was being able to manage intercultural differences: the software publisher had an international team and the various Thales departments are very independent, with differing backgrounds.” - Etienne Castanet