Welcome to Cymbi.O, a consulting company member of Buy.O Group.
Cymbi.O helps public and private organizations to develop their customer relationships, partner relationships and services relationships.

The current economy and competition require development of more margin and value creation. Learnings (“acquis”), offers should be reconsidered to be more innovative and bring real differences thanks to company’s internal resources but also external resources: customers, providers and partners relationships.

Knowing how to integrate customers and consumers expectations, how to think usage oriented, how to define competitive offer alone or through a partnership, how to develop its service culture, … are some of the fundamentals mandatory to be more innovative, successful, performing and to prepare the future.

Our customer and usage oriented approach, our expertise in partner and service relationships, enable us to help your company to address new markets, develop new activities, and enlarge your service offers with partnerships.

We support CEO, Sales, Marketing and Quality Directors to define new strategies, conduct operational projects and train managers and team on 3 business to business relationships categories:

- Service relationships: customer step-by-step experience definition (“parcours client”), service commitments, alignment of the internal/external value chain’s actors, service culture (spirit?) development, …

- Customer relationships: key account strategies, customer loyalty programs, complex bid management,

- Partner relationships: alliances identification and construction, strategic partnerships, PFI, …

Our moto is to help your company creating more value through your customers, partners, internal and external service players (?) in order to sustainably develop your positioning and sales.

Catherine Livernet, Cymbi.O CEO